Service User involvement

We are a young person led organisation, where residents are involved in the decision making process.

We actively engage young people to be involved in governance, carry out reviews to inform service delivery:

  • Governance –  staff interviews and participation in annual team appraisals.
  • Service delivery – review accommodation standards, policies & procedures and participate in SLA review meetings with partner agencies.
  • Service user involvement – leading on developing user involvement activities such as house meeting agendas, day trips, manage a client inclusion budget.

It is a known fact that sense of belonging is a very important factor in any individual’s life. We will support and encourage all young people to meet their religious and cultural needs. We will encourage young people to participate in festival events such as Christmas, Ramadan, Diwali, Black History Month.